Privacy Policy

Who we are

Royalpanda is operated by TigerGen Limited, registered with the Alcohol and Gaming Commission of Ontario (AGCO) under registration No. OPIG1337313 and offering online gaming in Ontario under an operating agreement with iGaming Ontario. In this policy, "we", "us" and "Royalpanda" mean TigerGen Limited. We are the organization responsible for personal information you provide when you use our website and services. Registered office: Level 7, The Plaza Business Centre, Triq Bisazza, Sliema SLM 1640, Malta.

We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), applicable Ontario law, and the standards set by the AGCO and iGaming Ontario.

Information we collect

• Registration & identity: name, date of birth, address, email, and identification used to verify your age and identity.
• Location: data used to confirm you are physically in Ontario when you register and play.
• Account & play: transactions, deposits and withdrawals, game and betting activity, limits and self-exclusion settings.
• Payment: details needed to process deposits and withdrawals (handled by regulated payment providers).
• Technical: device, browser, IP address and usage data collected through cookies and similar technologies.

How we use your information

• To open and operate your account and provide our games and services;
• To verify age, identity and location as required by law and our AGCO registration;
• To process payments and prevent fraud, money laundering and underage gambling;
• To support responsible gambling — applying your limits, time-outs and self-exclusion;
• To provide customer support and, where you consent, to send you offers and updates;
• To meet legal, regulatory and reporting obligations.

Sharing & disclosure

We do not sell your personal information. We disclose it only as necessary to:

• iGaming Ontario and the AGCO, and other regulators or law enforcement, where required by law or the terms of our registration;
• service providers who act on our behalf (identity verification, payments, hosting, analytics, support) under contractual confidentiality and security obligations;
• where required to detect, prevent or investigate fraud, or to protect the rights and safety of players and the public.

Cookies & similar technologies

We use cookies and similar technologies to keep you signed in, remember your preferences, secure your account, measure performance and, with your consent, personalize marketing. You can manage cookies in your browser settings; disabling some cookies may affect how the site works.

Retention & security

We keep personal information only as long as needed for the purposes above and to meet legal and regulatory record-keeping requirements, after which it is securely deleted or anonymized. We use administrative, technical and physical safeguards — including encryption in transit and access controls — to protect your information, though no method of transmission or storage is completely secure.

Your rights

Subject to law, you may request access to the personal information we hold about you, ask us to correct it, withdraw consent to marketing at any time, or ask questions about how it is handled. We will respond within the timelines required by PIPEDA. If you are not satisfied, you may contact the Office of the Privacy Commissioner of Canada.

Contact us

To exercise your rights or ask about this policy, contact our Privacy Officer at privacy@royalpanda.example or through our Contact Us page. For gambling-related regulatory concerns, see Contact AGCO.