Frequently asked questions

You must be 19 years of age or older and physically located in the Province of Ontario. You may hold only one account, registered in your own legal name. We verify age, identity and location as required by the AGCO.

Royalpanda is operated by TigerGen Limited, which is registered with the Alcohol and Gaming Commission of Ontario (AGCO) under registration No. OPIG1337313 and offers online gaming in Ontario under an operating agreement with iGaming Ontario.

Select Join now, enter your legal name, email and a password, confirm you are 19+ and in Ontario, and accept our Terms and Privacy Policy. See our Get Started guide for the full walkthrough.

Verification confirms your age and identity, protects your account, and prevents underage and fraudulent play. It is a condition of our AGCO registration. We only collect what we need and handle it per our Privacy Policy.

Payment methods available in Ontario, including Visa, Mastercard and Interac. Deposit only with a method in your own name. Withdrawals may require identity verification before funds are released.

Bonuses are optional and carry wagering (play-through) requirements and other conditions shown when you claim. Bonus funds and winnings from them cannot be withdrawn until the requirements are met. Read the full terms before opting in.

Under My Account → Play limits you can set deposit, loss and time limits, take a time-out, or self-exclude at any time. Increases to limits take effect after a delay; decreases apply immediately.

Free, confidential help is available 24/7 in Ontario from ConnexOntario at 1-866-531-2600. See our Responsible Gaming page for tools and support.

Contact our support team first through the Contact Us page. If your complaint is unresolved, you can escalate it to the AGCO — see our Contact AGCO page for details.